FNB’s Dr Nasila breaks down response when asked if AI will replace jobs or refine them
Back when I was doing IT support, there was a running joke on the helpdesk: “one day they’ll replace us with a chatbot.” We said it half-laughing, half-nervously, usually right after resetting someone’s password for the third time that week. Nobody actually believed it. Then automation started eating the easy tickets password resets, software installs,…

